Shipping & Delivery

Delivery Lead Times

We always aim to keep lead-times as short as possible but to prevent any disappointment please allow between 5-10 days for delivery of your online order – this only applies for deliveries within South Africa.

Order requests will be processed within 2-3 working days and handed over to a courier company for delivery via normal economy rate courier lead-times. (3-5 working days)
Kindly note that order lead-times will be affected, depending on order volumes, final destination address and product availability and other factors i.e. public holidays and circumstances beyond our control e.g. strikes in the transport industry.

Lead-times for large order volumes or during peak seasonal times will have to be reviewed and may take slightly longer due to the high volume of orders being processed during this period.

Kindly note delivery lead-times in outlying / rural areas may vary from the standard lead-times stated above.

 

International Orders

Due to prohibitively high shipping costs, we do not currently deliver to countries outside South Africa. If you are interested in placing an international order then please contact our wholesale department directly via email at sales@melissaswholesale.co.za

 

Delivery Costs

Transport charges will be included in the final invoice or quote once you checkout.

If your order is over R500 in value, the transport charges will be reduced to zero for orders within South Africa.

For delivery by Courier, the cost for delivery will be based on the actual / volumetric weight of your order – different rates may apply for delivery to addresses in major centres and in outlying regional areas.

 

Stock Availability

Delivery of your order in full is always subject to stock availability and receipt of payment.

All products are subject to availability – should your product of choice not be available we will supply a substitute product from the same category or similar in value – we will communicate this to you should it be necessary.

Kindly note that we may occasionally run out of stock before we can update our stock availability online – we do however endeavour to keep this to a minimum, but can provide a ‘substitution’ in the event that we are unable to fulfil your original request.

 

If you have any further queries regarding delivery of your purchase, please contact us.